Privacy Policy

This Privacy Policy was last updated on 24th September, 2020.

Understanding your rights to privacy and how EPL-UK Ltd (t/as ExamResources.com) protects them.

We at EPL-UK Ltd (t/as ExamResources.com). (“ExamResources.com”, “ExamResources.co.uk”, “Exam Resources” “EPL-UK”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the ExamResources.com or ExamResources.co.uk website, mobile applications, APIs or related services (the “Services”).

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

 About EPL-UK Ltd (t/as ExamResources.com)

 EPL-UK Ltd is registered in the United Kingdom, Company No. 06906920 and registered address is EPL-UK Ltd, UoN Innovation centre, Green street, Northampton, NN1 1SY

Table of Contents

1.     What Data We Get

2.     How We Get Data About You

3.     What We Use Your Data For

4.     Who We Share Your Data With

5.     Security

6.    Your Rights

7.    Cookie Policy

1.      What Data We Get

We collect certain data from you directly, like information you enter yourself, data about your participation in courses, and data from third-party platforms you connect with through ExamResources.com. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.

1.1 Data You Provide to Us

We may collect different data from or about you depending on how you use the Services.

Below are some examples to help you better understand the data we collect.

When you create an account and use the Services, including through a third-party platform, we
collect any data you provide directly, including:

Account Data

In order to use certain features (like using specific exam resources), you need to create a
user account. When you create or update your account, we collect and store the
data you provide, like your email address, password, gender, and date of birth,
and assign you a unique identifying number (“Account Data”).

Profile Data

You can also choose to provide profile information like a photo, headline, website link,
social media profiles, or other data. Your Profile Data may be publicly
viewable by others.

Shared Content

Parts of the Services let you interact with other users or share content publicly, including
by posting reviews on a course or product page, asking or answering questions,
sending messages to students or instructors, or posting photos or other work
you upload. Such shared content may be publicly viewable by others depending on
where it is posted.

Course Data

When you purchase an exam resource course, we collect certain data including which courses, resources,
assignments and quizzes you’ve started and completed; your exchanges with
instructors and other students; any essays, answers to questions, and other
items submitted to satisfy course requirements.

Student / Member Payment Data

If you make purchases (e.g. exam resources or course), we collect certain data about your
purchase (such as your name and post code) as necessary to process your order.
You must provide certain payment and billing data directly to our payment
processing partners, including your name, credit card information, billing
address, and post code. For security, ExamResources.com does not collect or
store sensitive cardholder data, such as full credit card numbers or card
authentication data.

Instructor / Contributor Payment Data

If you are an instructor or contributor, we collect and use certain information, including
your payment account email address, account number, physical address, or other
data necessary for us to send payments to your account. For security, ExamResources.com
does not collect or store sensitive bank account information. The collection,
use, and disclosure of your payment, billing, and taxation data is subject to
the privacy policy and other terms of your payment account provider.

Data About Your Accounts on Other Services

We may obtain certain information through your social media or other online accounts if they
are connected to your ExamResources.com account. If you login to ExamResources.com
via Facebook or another third-party platform or service, we ask for your
permission to access certain information about that other account. For example,
depending on the platform or service we may collect your name, profile picture,
account ID number, login email address, location, physical location of your
access devices, gender, birthday, and list of friends or contacts.

Those platforms and services make information available to us through their APIs. The
information we receive depends on what information you (via your privacy
settings) or the platform or service decide to give us.

If you access or use our Services through a third-party platform or service, or click on any
third-party links, the collection, use, and sharing of your data will also be
subject to the privacy policies and other agreements of that third party.

Sweepstakes, Promotions and Surveys

We may invite you to complete a survey or participate in a promotion (like a contest,
sweepstakes, or challenge), either through the Services or a third-party
platform. If you participate, we will collect and store the data you provide as
part of participating, such as your name, email address, date of birth, or
phone number. That data is subject to this Privacy Policy unless otherwise
stated in the official rules of the promotion or in another privacy policy. The
data collected will be used to administer the promotion or survey, including
for notifying winners and distributing rewards. To receive a reward, you may be
required to allow us to post some of your information publicly (like on a
winner’s page). Where we use a third-party platform to administer a survey or
promotion, the third party’s privacy policy will apply.

Communications and Support

If you contact us for support or to report a problem or concern (regardless of whether you
have created an account), we collect and store your contact information,
messages, and other data about you like your name, email address, location,
operating system, IP address, and any other data you provide or that we collect
through automated means (which we cover below). We use this data to respond to you
and research your question or concern, in accordance with this Privacy Policy.

The data listed above is stored by us and associated with your account.

1.2 Data We Collect through Automated Means. 

When you access the Services (including browsing courses), we collect certain data by automated means, including:

System Data

Technical data about your computer or device, like your IP address, device type, operating
system type and version, unique device identifiers, browser, browser language,
domain and other systems data, and platform types (“System Data”).

Usage Data

Usage statistics about your interactions with the Services, including courses
accessed, time spent on pages or the Service, pages visited, features used,
your search queries, click data, date and time, and other data regarding your
use of the Services (“Usage Data”).

Approximate
Geographic Data

An approximate geographic location, including information like country, city, and geographic
coordinates, calculated based on your IP address.

The data listed above is collected through the use of server log files and tracking
technologies, as detailed in the “Cookies and Data Collection Tools” section
below. It is stored by us and associated with your account.

2.      How We Get Data About You

We use tools like cookies, analytics services, and advertising providers to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.

2.1 Analytics

We use third-party browser and mobile analytics services (like Google Analytics).
These services use Data Collection Tools to help us analyze your use of the
Services, including information like the third-party website you arrive from,
how often you visit, events within the Services, usage and performance data,
and where the application was downloaded from. We use this data to improve the
Services, better understand how the Services perform on different devices, and
provide information that may be of interest to you.

 

3.      What We Use Your Data For

We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity.

We use the data we collect through your use of the Services to:

·      Provide and administer the Services, including to display customized content and
facilitate communication with other users;

·      Process your requests and orders for courses, products, specific services, information,
or features;

·      Communicate with you about your account by:

·      Responding to your questions and concerns;

·      Sending you administrative messages and information, including messages from
instructors, notifications about changes to our Service, and updates to our
agreements;

·      Sending you information and in-app messages about your progress in courses, rewards
programs, new services, new features, promotions, newsletters, and other
available courses (which you can opt out of at any time);

·      Facilitate the Services’ technical functioning, including troubleshooting and resolving
issues, securing the Services, and preventing fraud and abuse;

·      Improve our Services and develop new products, services, and features;

·      Analyze trends and traffic, track purchases, and track usage data;

·      As required or permitted by law; or

·      As we, in our sole discretion, otherwise determine to be necessary to ensure the
safety or integrity of our users, employees, third parties, the public, or our
Services.

4.      Who We Share Your Data With

We may share certain data about you with instructors, companies performing services for us,
our business partners, analytics and data enrichment providers, companies
helping us run promotions and surveys, and advertising companies who help us
promote our Services. We may also share your data as needed for security, legal
compliance, or as part of a corporate restructuring.

5.      Security

We use appropriate security based on the type and sensitivity of data being stored. As
with any internet-enabled system, there is always a risk of unauthorized
access, so it’s important to protect your password and to contact us if you
suspect any unauthorized access to your account.

ExamResources.com takes appropriate security measures to protect against unauthorized access, alteration,
disclosure, or destruction of your personal data that we collect and store.
These measures vary based on the type and sensitivity of the data.
Unfortunately, however, no system can be 100% secured, so we cannot guarantee
that communications between you and ExamResources.com, the Services, or any
information provided to us in connection with the data we collect through the
Services will be free from unauthorized access by third parties.

Your password is an important part of our security system, and it is your responsibility to
protect it. You should not share your password with any third party, and if you
believe your password or account has been compromised, you should change it
immediately and contact ExamResources.com at: support@examresources.com with
any concerns.

6.      Your Rights

 Under the Data
Protection Act 2018 and General Data Protection Regulation (GDPR) 2018, all
data subjects have the following rights:

·      To obtain a copy of your data that we hold, via a Data Subject Access Request;

·      To have the data corrected if it is inaccurate or incomplete;

·      To have the data deleted, although this may not always be possible, if we still need to process it, i.e. for a claim or complaint;

·      To ask us to stop processing your data in certain circumstances; and

·      To receive a copy of your personal information in a portable format which can be shared by
you. 
If you have any questions about your data, our use of it, or your rights, contact us at privacy@ExamResources.com.

7.      Cookie policy

Cookies identify your computer to a server that then enables information to be stored
on the hard drive of your computer. Cookies allow a computer to be identified
as corresponding to one that has accessed another website or visited a website
previously. Cookies are commonly used on the Internet and do not harm your
computer system. Cookies collect standard internet log information and visitor
behaviour information. This information is used to track visitor use of our
website and to compile statistical analysis reports of website activity.
Information collected in this way can be used to identify you and to ensure
your web journey is as easy and as targeted as possible.

You can set your internet browser not to accept cookies and remove them from your browser.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of receiving communications through the following platforms, follow
these “opt out” processes:

Google – https://myaccount.google.com/privacy#ads

Bing – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Facebook – https://en-gb.facebook.com/help/146952742043748

Twitter – https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

Double Click – https://myaccount.google.com/privacy#ads

VE Interactive – https://www.ve.com/privacy-policy

AdRoll – http://www.youronlinechoices.com/uk/your-ad-choices

Email – you can unsubscribe at the bottom of any email you have received from us.

Others not named above (remove specific advertising cookies) – http://www.youronlinechoices.com/uk/your-ad-choice